Frequently Asked Questions
Everything you need to know about your tech upgrades at Shelter.
What is the warranty period for electronic devices?
All electronics purchased at Shelter come with a standard 12-month manufacturer warranty covering hardware defects and technical malfunctions.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for opened items?
We accept returns within 30 days of purchase. However, for electronics, the item must be in its original packaging with all accessories included; a restocking fee may apply if the seal is broken.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.
Are your products brand new or refurbished?
Unless explicitly labeled as 'Certified Refurbished' in the product title, all items sold on Shelter are 100% brand new and factory sealed.